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contact us

Fax Line:
(985) 446-7242

Postal Address:

P.0. Box 5418
310 W. 2nd St
Thibodaux LA, 70301

Utility Collections


Name Title EMAIL PHONE #:
Georgia Thibodaux Utility Collections Assistant utclerk1@ci.thibodaux.la.us 446-7274
Julie Legendre Utility Collections Assistant utclerk2@ci.thibodaux.la.us 446-7228
Rachel Mack Utility Collections Manager utcollsupv@ci.thibodaux.la.us 446-7204

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Collection Hours

As of November 1st, 2019, collections hours will be as follows:

Inside Service Windows: 8:00 AM - 4:00 PM
Drive-Thru Window: 8:00 AM - 4:30 PM

Online Payments can be made 24 hours a day, 7 days a week. (Payments made after 4:00 p.m. will be processed and posted on the next business day.) Through a secured log-in process, city utility customers can access their utility accounts by using a combination of e-mail address, utility account number, and last payment amount.

In addition to paying their utility bills, customers can:

  • View Financial information including current amount due, last payment, and past due amounts.
  • Address information.
  • Historical transaction information.
  • Consumption history.
  • Deposit information.

Please Note:

There will be a transaction fee of $1.25 and a convenience fee of $2.25 for all online transactions.

The $1.25 transaction fee will appear as a separate charge on the customer's bank statement. The total of the customer's utility bill and $2.25 convenience fee will appear on the customer's bank statement as a charge from INCODE - Tyler Technologies.

The transaction will generate an e-mail confirmation to the customer.

To avoid interruption of services and a $10 Reconnect Fee per meter, please pay the gross amount owed on your bill by 4:00 PM CST on the due date indicated on the final notice.

Night deposits:
Night deposits are picked up daily by 8:00 AM.

To open or close an Utility Account or to make a payment by phone, please call: (985) 446-7204.
For any issues with your Utility Bill, please call: (985) 446-7230

Clicking the file name will open the document in a new window/tab.
You will need either a modern browser (Chrome/Edge/Firefox/Safari) or Adoble Acrobat Reader to view these files.
Files
  •   Commercial
    Commercial Utility Application - Commercial Utility Application
    Commercial Utility Service Packet - Commercial Utility Service Packet
    Payment Options - Payment Options
  •   Direct Pay
    Direct Payment Authorization Form - Direct Payment Authorization Form
    DIRECT PAYMENT GUIDE - DIRECT PAYMENT GUIDE
  •   Help Your Neighbor
    Help Your Neighbor Flyer - Help Your Neighbor Flyer
    Help Your Neighbor Guidelines 2022 - Help Your Neighbor Guidelines 2022
    Help Your Neighbor Guidelines 2023 - Help Your Neighbor Guidelines 2023
    Help Your Neighbor Guidelines Application - Help Your Neighbor Guidelines Application
    Help Your Neighbor Information - Help Your Neighbor Information
  •   Residential
    Payment Options - Payment Options
    Residential Utility Application - Residential Utility Application
    Residential Utility Service Packet - Residential Utility Service Packet

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