Utility Collections
| Name | Title | PHONE #: | |
|---|---|---|---|
| Georgia Thibodaux | Utility Collections Assistant | utclerk1@ci.thibodaux.la.us | (985) 446-7274 |
| Rachel Mack | Utility Collections Manager | utcollsupv@ci.thibodaux.la.us | (985) 446-7204 |
| Robin Moody | Utility Collections Assistant | rmoody@ci.thibodaux.la.us | (985) 446-7228 |
Collection Hours
As of November 1st, 2019, collections hours will be as follows:
Inside Service Windows: 8:00 AM - 4:00 PM
Drive-Thru Window: 8:00 AM - 4:30 PM
Online Payments can be made 24 hours a day, 7 days a week. (Payments made after 4:00 p.m. will be processed and posted on the next business day.) Through a secured log-in process, city utility customers can access utility account(s) by using a combination of e-mail address, utility account number, and last payment amount. The online payment system takes Visa, MasterCard and Discover.
In addition to paying their utility bills, customers can:
- View Financial information including current amount due, last payment, and past due amounts.
- Address information.
- Historical transaction information.
- Consumption history.
- Deposit information.
Pay By Phone (dial 1-833-892-0179) – gives access to your account 24 hours a day, 365 days a year. It’s a convenient way to pay your bills on your own time – no waiting! Enter your information securely through an automated system that takes Visa, MasterCard and Discover. All you need is your utility account number and then verify your house number to proceed.
Please Note:
There will be a transaction fee of $1.25 and a convenience fee of $2.25 for all online and pay by phone transactions.
The transaction fee of $1.25 for all online and pay by phone transactions will appear separately on your bank and/or credit card statement showing TYL Thibodaux Fee.
The convenience fee of $2.25 for all online and pay by phone transactions will be the combined total of the customer’s utility payment and convenience fee and will appear on you bank and/or credit card statement showing LA Thibodaux Utility.
The transaction will generate an e-mail confirmation to the customer.
To avoid interruption of services and a $10 Reconnect Fee per meter, please pay the gross amount owed on your bill by 4:00 PM CST on the due date indicated on the final notice.
Night deposits:
Night deposits are picked up daily by 8:00 AM.
To open or close an Utility Account,
please call: (985) 446-7204.
For any issues with your Utility Bill, please call:
(985) 446-7230
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Commercial Utility Application 1-09-23