Utility Billing
| Name | Title | PHONE #: | |
|---|---|---|---|
| Angela Howard | Utility Billing Assistant | ahoward@ci.thibodaux.la.us | 446-7222 |
| Peggy Aucoin | Utility Billing Manager | utbillsupv@ci.thibodaux.la.us | 446-7230 |
Online Payments can be made 24 hours a day, 7 days a week. (Payments made after 4:00 p.m. will be processed and posted on the next business day.) Through a secured log-in process, city utility customers can access utility account by using a combination of e-mail address, utility account number, and last payment amount.
In addition to payments, customers can:
- View Financial information including current amount due, last payment, and past due amounts.
- Address information.
- Historical transaction information.
- Consumption history.
- Deposit information.
Please Note:
There will be a transaction fee of $1.25 and a convenience fee of $2.25 for all online transactions.
The $1.25 transaction fee will appear as a separate charge on the customer's bank statement. The total of the customer's utility bill and $2.25 convenience fee will appear on the customer's bank statement as a charge from INCODE - Tyler Technologies.
The transaction will generate an e-mail confirmation to the customer.
To avoid interruption of services and a $10 Reconnect Fee per meter, please pay the gross amount owed on your bill by 4:00 PM CST on the due date indicated on the final notice.
To open or close a Utility Account or to make a payment by phone, please call: (985) 446-7204 .
For any issues with your Utility Bill, please call: (985) 446-7230.