Online payments can be made 24 hours a day, 7 days a week. (Payments made after 4:00 p.m. will be processed and posted on the next business day.) Through a secured log-in process, city utility customers can access utility account by using a combination of e-mail address, utility account number, and last payment amount.

In addition to payments, customers can:

1. View financial information including current amount due, last payment, and past due amount

2. Address information

3. Historical transaction information

4. Consumption history

5. Deposit information

There will be a transaction fee of $1.25 and a convenience fee of $2.25 for all online transactions. The $1.25 transaction fee will appear as a separate charge on bank statement. The total of utility bill and $2.25 convenience fee will appear on bank statement as a charge from “INCODE – Tyler Technologies. The transaction will generate an
e-mail confirmation to the customer.

To avoid interruption of services and $10.00 Reconnect Fee per meter, please pay the gross amount by 4PM on the due date indicated on the final notice.